[ Industry advisory · Construction & trades ]

Strategic advisory for growing plumbing businesses.

Plumbing businesses scale on responsiveness and break on back-office discipline. Callouts, maintenance contracts, new-build work and emergency jobs all carry different economics — and most operators are running them through one P&L. We help plumbing owners see what each stream actually earns.

[ What we hear, again and again ]

The pressures inside plumbers.

None of these are signs of a poorly-run business. They're signs that the financial relationship around the business hasn't kept up.

  • 01Callout, maintenance and project work blended into one undifferentiated margin
  • 02Apprentice and tradie recovery rates set by habit, not by real cost
  • 03Cash held up in retentions on new-build and commercial work
  • 04Van stock, parts and consumables eroding margin invisibly
  • 05Owner still on the tools and on the after-hours phone

[ How we work ]

What strategic support actually looks like.

  1. 01

    Job and stream profitability separated — callout vs maintenance vs project

  2. 02

    Real charge-out and recovery rates per tradie and apprentice

  3. 03

    Cashflow visibility around retentions, progress claims and supplier terms

  4. 04

    Van stock, parts margin and supplier rebates reviewed each quarter

  5. 05

    Structure rebuilt for a real business — not a sole trader with a team

[ The numbers that matter ]

What good operators in this industry actually watch.

Not a long list — the handful of numbers that, watched consistently, change how the business is run.

  • 01

    Recovery rate by tradie

    Hours sold vs hours paid, by role

  • 02

    Margin by work type

    Callout, service, maintenance contract, project

  • 03

    Debtor and retention days

    Cash earned vs cash received

  • 04

    Parts and consumables margin

    What's actually being made on materials

[ Across the year ]

A real cadence — not a tax-time call.

See the full 12-month cadence →

[ The honest line ]

We help plumbing operators stop running the business out of the van — and start running it on numbers that hold up under growth.

[ The next conversation ]

Build a real business behind the trade.

Bring the messy stuff. The numbers, the pressures, the decisions you've been putting off. The first conversation is structured, candid and obligation-free.

Book an introductory call →See the Command Centre

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