The pattern
Operator joins. Honeymoon. Communication slows. Year-end gets done. No structured conversations in between. Three years later, the business has grown and the relationship hasn't.
What's missing
A defined cadence. A scope that includes planning and not just lodgement. A communication standard the operator can rely on.
Fix or switch
Ask for those three things. If they get delivered in 90 days, fixed. If they don't, it's not a fit. Switch without guilt.