What reactive looks like
You email; they reply slowly. The financials land in October. The first time anyone mentions tax is May. By then, most of the decisions have already been made.
Why it persists
Inertia. Switching feels expensive. The cost of staying is invisible — until it isn't.
What proactive looks like
Scheduled conversations on a 12-month cadence. Tax planning in May. A response measured in hours. A forecast you've actually seen.